Refund & Return Policy

Last Updated: June 2026

At Wexmor, we strive to ensure customer satisfaction with every purchase.

Return Window

Returns or exchange requests must be submitted within 7 days of receiving the order.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused, undamaged, and in its original packaging.

• All accessories, manuals, and original contents must be included.

• Products showing signs of use, wear, scratches, physical damage, or mishandling by the customer may only qualify for a partial refund or may not be eligible for return.

Mandatory Parcel Opening Video

For any claim regarding:

• Damaged products

• Missing items

• Wrong products received

• Defective products

Customers must provide a clear and unedited parcel opening video recorded from the moment the sealed package is opened.

No refund, return, replacement, or exchange request will be entertained without a valid parcel opening video.

Return Process

Within Pakistan

Customers must contact our support team before returning any item. Return instructions will be provided after approval of the request.

Return Shipping

Customers are responsible for return shipping charges unless the return is due to:

• An incorrect item received

• A damaged product

• A defective product

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: wexmor@gmail.com

Phone: +92 326 4944787

Partial Refunds

Partial refunds may be granted in cases where:

• The product is returned with signs of use.

• Original packaging or accessories are missing.

• The item has minor customer-caused damage.

The final refund amount will be determined after inspection by Wexmor.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to customer misuse.

• Used products.

• Products returned without original packaging.

• Claims submitted without a parcel opening video.

• Clearance, promotional, discounted, or final-sale items.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered. Exchange requests must be submitted within the return window along with supporting evidence.

Contact Information

For any return, refund, or exchange inquiries, please contact:

Wexmor

Email: wexmor@gmail.com

Phone: +92 326 4944787